What is the refund policy?

If you've paid for a ticket or reservation, you can cancel it on our website for a full refund (minus processing fees) up until 24 hours before sales close for that event. Usually, that means you can cancel anytime before the day of the event. Some events are marked as non-refundable — this will be clearly noted at checkout and on your reservation page. Purchases for non-refundable events cannot be refunded under any circumstances.

What if I never got off the waitlist?

If you are stuck on the waitlist, or your reservation is never approved by the host, you can always refund your purchase. We'll even automatically email you with refund instructions if the event comes and passes and you don't get in.

Why 24 hours?

We want to be fair to your changing plans, but also need to protect hosts, musicians, and partners from last minute cancellations. Hosts are expecting you, and musicians rely on attendees to get paid.

What about processing fees?

Credit card processing fees are unfortunately unrecoverable. E.g. if you were charged $20, the largest refund you can get back is $19.12. Trust us, we wish credit cards worked differently, too, but this isn't our policy, it's our payment processor's.

If you think there's been a mistake, don't be shy! We're friendly folks, and we're happy to help with any issues or questions you have. Go to support.groupmuse.com and click "contact us".

How long do refunds take?

Once we process the refund, please allow 1-3 business days after the date it was initated to reflect in your account. Note that refunds may appear as a credit on your account, or in the form of a reversal. In the case of a reversal, the original payment will disappear from your bank statement, and a separate credit is not issued.

What about ticket transfers?

We don't have an official ticket transfer process, but if you're past the refund window and can't make it, there are a couple of ways to pass your ticket along to a friend.

If it's a regular groupmuse, your friend can almost always just give your name to the host and they'll see your reservation on the list.

If it's a Night Out or another partner event, your friend can simply give your name at the door. We can't guarantee this will work smoothly with every venue or partner, but having a text message, a screenshot, or some written confirmation from you that you're giving them the ticket will probably help grease the wheels.

If your tickets are digital, just forward them directly to your friend — that should do the trick!