How do I manage my reservation?

Updated Dec. 16, 2024

How do I make a reservation?

To make a reservation, see this article: How do I make a reservation?

How do I find the address of the groupmuse?

When you make a reservation, the address of the groupmuse is released 24 hours before the groupmuse starts. We do this to protect the privacy of the host and arrival window of groupmusers to the host's home.

You can find the address of your groupmuse 3 ways:

When logged in, the address will be made visible on the event page. Scroll down past the description of the event. The address will be listed with a handly Google pin that you can use in google maps to help get you there
When logged in, go to the top of the event page of your groupmuse. You'll see "You've got a reservation for this event. Manage reservation". Click on "Manage reservation" to see your reservation or make changes (see "Editing and canceling reservations" below this section).
Automatic email and text - if you have signed up for emails and text messages from us, you'll receive the information via email or text on the day before the groupmuse.

Editing and canceling reservations

You've realized you need to cancel or edit the number of +1s on your reservation. No problem. Thanks for wanting to let us know! Check out the tutorial video or step-by-step picture instructions below.

In the reservation confirmation e-mail you received, there are links to cancel or edit your reservation directly.

Here's a photo of what that looks like:

However, if you can't find this e-mail, here's how to do it through the website:

Step 1.) Go to www.groupmuse.com and click the "sign in" button in the upper right hand corner.

Step 2.) Once you're signed in, click on your name in the upper right hand corner, then use the pop-up menu to select "My events."

Step 3.) Click on the event for which you need to cancel or edit a reservation.

Step 4.) Click on "Manage reservation"; it doesn't matter which one you click.

Step 5.) Click what you need to do: "cancel reservation" or "edit reservation."

Step 6a.) Cancelling: click the big red button that says "yes, cancel my RSVP." Then you're all done! We will automatically refund your reservation fees to your credit card. Please note: we do not refund cancellations made within 24 hours of the groupmuse.

Step 6b.) Editing: On this page you can add up to four +1s as well as edit or delete +1s you've previously added to your reservation. You can also opt in for text message updates or send the host a message. Remember to click the green "Save changes" button when you're done. Please note: Additional fees may apply when adding +1s to your reservation.